This bill would require that the City’s 311 website be modified so that it offers customers the option to create unique online customer accounts that would allow customers to store and track their 311 requests regardless of how such requests were submitted. Currently, the 311 mobile app allows customers to store and track 311 requests that were made using the mobile app only. The individualized customer accounts would allow customers to store and track 311 requests that were submitted via the 311 mobile app as well as requests submitted via the 311 website, via certain social media sites, by a phone call, or by any other approved methods.
- Filed (End of Session)
History
Int. No. 670
By Council Members Vacca, Chin, Cohen, Constantinides, Kallos, Wills, Mendez, Rosenthal and Menchaca
A Local Law to amend the administrative code of the city of New York, in relation to modifying the 311 website so that customers can store and track all requests regardless of how the requests are submitted.
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-303 to read as follows:
§ 23-303. 311 online customer accounts. The 311 website shall provide customers with the option of creating a unique online customer account that will enable customers to store and track the 311 requests that they submit through any approved method.
§ 2. This local law shall take effect 180 days after it shall have become a law, except that the director of the mayor's office of operations shall take such measures as are necessary for its implementation, including the promulgation of rules, prior to such effective date.
WJP
LS#3432
01/12/15; 6:20pm